- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed after 1 PM IST, on weekends, or on public holidays will be processed on the next business day.
- You'll receive an email or SMS with tracking details once your order has been shipped.
- Calmosis currently ships only within India.
- We deliver to most major cities and serviceable pin codes across the country.
- If your delivery location is not serviceable, our team will contact you to arrange an alternative or issue a full refund.
- Standard Shipping: 3 – 7 business days (metro cities usually faster).
- Express Shipping: 1 – 3 business days (available in select regions).
- Delivery times are estimates and may vary based on your location, courier availability, and public holidays.
- Free Standard Shipping is available on all prepaid orders and on orders above a certain value (as displayed at checkout).
- For other orders, shipping charges are automatically calculated at checkout based on your delivery location, courier partner, and order weight.
- All applicable shipping fees will be shown clearly before you confirm your purchase.
- Once shipped, you'll receive your tracking number via email/SMS.
- You can track your shipment through the courier partner's website or from your Calmosis account page.
- Please allow up to 24 hours after dispatch for tracking info to become active.
- Orders to non-serviceable or restricted areas may be canceled and refunded.
- We strive for on-time delivery, but delays caused by couriers, weather, or public holidays are beyond our control.
- If your order arrives damaged, please contact calm@calmosis.com within 48 hours with photos of the packaging and product.
- For lost or missing parcels, contact us within 7 days of the expected delivery date so we can raise a claim with the courier partner.
- Need to update your delivery address? Please contact us within 2 hours of placing your order.
- Address changes requested after dispatch cannot be guaranteed.
- Deliveries may require an adult signature (18+) as per Indian law.
- The courier partner may request valid ID proof before releasing the package.
- Calmosis reserves the right to modify this shipping policy at any time.
- Any updates will be posted here with a revised "Last Updated" date.
Last Updated: October 2025